I'm one million member and constantly love touring on AA,but U.S. Air is not any good. The staff is incredibly rude
I'm a disabled veteran that has to use crutches and this was very challenging for me. I'd precisely booked a flight that only experienced one particular end to be certain I'd personally have the capacity to make the trip.
Flt 1999 from FLL on11-22-fifteen was a large number. Was delayed due to the fact all baggage was not loaded as a result of rain,then the baggage was loaded improperly, we taxied again into the terminal, preset the luggage after which we would have liked gasoline because we ended up delayed. We waited for somebody to come to unlock the gas tank(that method) for a minimum of forty mins.
Ticket #2836 Dallas, Tx to Lawton, Ok March twentieth did NOT connect from Raleigh, NC flight 168….was around booked and flight did not ensure it is to Dallas for connecting flight. They stated they didn't have a hotel for me in Dallas, I used to be stuck at airport til early morning of 3/21/sixteen…this triggered me to overlook on a daily basis of work & it absolutely was by far the most miserable night time of my life…they gave me a foods vocher for $12 for meal which I'd to add revenue also, to consume!
Distressing more than enough to pay a high rate for the spherical-trip ticket, distressing plenty of that there was a prevent —— I have experienced a number of non-stoppers about to Cleveland from Albany previously. It can make me concerned about flying.
The website won't get the job done. What ever tab I choose on the location doesn’t work. I wished to Look at the standing of my flight and possibly guide A different one but practically nothing is effective.
I also need to touch upon the wonderful service AA offers for the handicapped. I am 84 several years previous and now will need wheelchair help to acquire close to within the airports. I used to be impressed and delighted on the support I gained, and likewise for the attitudes of your folks who assisted me While using the wheelchair support, and likewise the motorists with the handicap carts in Charlotte airport. They were all so helpful and very friendly at the same time.
Customers may American Airlines shopper service throughout the electronic mail outlined here: . We been given an automatic reaction in just a couple of minutes, nevertheless the correspondence didn't handle our concern.
Once we finished undergoing Immigration and Customs and baggage and we had GREAT problems locating the 1 AA Buyer Service one who was very hard to contend with with regards to the preparations for the night and up coming morning. We acquired that there have been no hotel rooms offered. At 11.forty five pm he ultimately check here gave us a voucher for your 9AM flight the following morning and also a $12 voucher for foodstuff.
When I received into the complimentary resort that American setup for me, I termed 800-433-7300 and talked to an agent there who, to my surprise was struggling to see flights which were obtainable on USAIR. She explained to me there were no open up seats on any from the early USAIR flights. I had been online and could see that there were readily available flights. I truly booked a flight to verify it to her.
I just desired to say “thanks†for our nice expertise with American Airways on our latest Las Vegas trip! All the things went smoothly and promptly.
I can't receive the grievance segment on the American Airlines website to work. So this is the only put i can discover to put up my information and facts before mailing it to the cooperate Business.
Pretty upset with AA. In the course of my travel to NORFOLK from ALBUQUERQUE this time close to on Armed forces Orders – too many challenges happened that I just can’t forget about and marvel why some insurance policies exist since they do. Setting up off, my baggage was not tagged effectively popping out of Albuquerque and did not make the transfer connection in DFW to ORF – 8 hour hold off with baggage getting to me, which experienced my uniforms for the next day. Certainly I received my uniform in time, but only permitted for ~4 hrs of snooze right before reporting for duty just after I drove to airport to get the bag. As well as my DoD ID is now not in your system to permit for TSA pre-check…both of these predicaments are certainly not a major deal And that i can certainly neglect these items while not having to generate a remark…the return excursion back again to ABQ is my cause. On my return journey, my strategy was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little bit more than a single hour causing me to acquire a few 15 moment window for my relationship flight in CHARLOTTE to PHOENIX. When I noticed this restricted window, I attempted to work with The client service clerk within the gate in NORFOLK to get a thing accomplished (i.e. notify gate in CHARLOTTE that somebody on Military services ORDERS may be a minor late and to hold gate to allow transfer – might have solved what's about to occur)…considering that quarter-hour was in certain “thirty moment window†allowance for anything at all to be accomplished and that I might have time to make my transfer – she would not or could not do anything at all for me.
I would like to relay a really bad customer service experience with American Airways which occurred on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) and finally to Charleston, WV (CRW), which did not take place. My flight from DFW was as a consequence of depart at three:00 p.m. Flight #2553. Because of our gate not remaining out there (A further plane was caught at our gate from a previous flight) and AA unsuccessful to get rid of it for routine maintenance and no other gate being assigned to our flight. Around forty five minutes right after our scheduled boarding time, a new gate was observed and the boarding commenced. Then soon after Every person boarded Flight #2553, we were being delayed on the ground because of floor crews not with the ability to promptly and correctly load the plane. We lastly departed Dallas somewhere around seventy five minutes later on than scheduled. The landing in DCA happened with about ten minutes still left for me to board my connecting flight to CRW.